1. 7-Day Money-Back Guarantee

We provide a full refund within 7 days of purchase for all subscription plans. If you are not satisfied with our service within the first 7 days, you may request a refund by contacting our support team. Refunds will be processed in full, and your access to the service will be revoked.

2. One-Year Subscription Refund

For customers on the one-year plan, we offer a partial refund if requested within the first 30 days. Should you be dissatisfied within the first month, you may request a refund for the remaining months. The refund will exclude the cost of the first month and be based on the remaining duration.

3. Refund Eligibility

Refunds are available under the following conditions:

• The request is made within the first 7 days of any plan.
• For the one-year plan, the request is made within the first month.

Refunds will only be processed if there has been a streaming interruption. Before issuing any refund, we will verify the issue by checking the client's device to ensure that no other factors are causing the problem. Refunds will not be issued if the device itself is not working correctly.

4. Non-Refundable Cases

We do not issue refunds under the following circumstances:

• Device incompatibility or malfunctions that are not related to X IPTV service.
• Poor internet connection or performance issues not caused by X IPTV.
• Misuse of the service or violations of our Terms & Conditions.

5. How to Request a Refund

To request a refund, contact us via WhatsApp, our website chat, or the ticket support system. Refunds will be processed after we confirm the issue on the client's side. Depending on your payment method, the refund may take a few business days to appear in your account.